Our Services

Management consultancy and one on one coaching

Drawing on many years of professional experience in a variety of organisations, People Matters can assist organisations by providing direct advice to senior management. Such advice embraces areas such as developing and maintaining a strategic focus, policy development and implementation, staff management, finance and business issues.
People Matters has provided mentors and coaches for a number of individuals in a diverse range of occupations. We have worked with staff members, team leaders, middle managers and CEOs. Assistance has been provided both to those with high potential as well as those experiencing performance problems The model of coaching used is based on a partnership approach where the coach and person being coached work together in what has been called a `co-active' relationship. The individual's needs are the driving force and each coaching program is tailored to suit these needs. The critical skills for the coach, who acts as an enabler, facilitator, motivator and encourager, are the skills of listening and questioning. The overall aim of professional coaching is to enhance an individual's effectiveness and job satisfaction by providing the circumstances where he/ she can make positive changes.

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Facilitation of strategic planning and team development

Strategic planning is a vital part of the life of any organisation as is developing high performance teams. People Matters will work with your organisation to ensure that a future focus is maintained and that success is achieved by developing harmonious and highly effective teams.

Planning and team development projects are enhanced by the use of Zing, an Australian invention, which enables up to 12 keyboards to operate simultaneously on a common problem or task, using multiple active windows on a single personal computer. Group members meet electronically face-to-face, work simultaneously, and use the computer to help collect, review and evaluate ideas, interpret those ideas in relation to current knowledge and make decisions. The process ensures that all ideas are recorded and retained. All participants, including those less confident or articulate, have an equal say in the process.

Zing does away with the need for whiteboards and butchers' paper and all ideas generated are collected electronically for later use in analysing the data and producing recommendations. Zing helps people make better decisions, faster and a full written report on planning or team development session can be provided to clients soon after the session.

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Mediation

People Matters has broad experience in helping resolve conflict situations through mediation. In an increasingly litigious society mediation provides the opportunity for organisations to solve problems internally without recourse to expensive processes using legal or government agencies. In particular it:
• Adds value to the organisation's people management capacity
• Provides a simple user friendly method of problem solving
• Affords protection from possible allegations of bias
• Protects the organisation from the risk of becoming a third party in formal proceedings
• Reduces risk by preventing litigation
• Avoids the expense and lowering of morale associated with staff turnover
• Resolves difficulties prior to the lodging of a formal complaint
• Quickly restores productivity
• Resolves morale problems

People Matters also provides training in mediation skills for managers and team leaders

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Professional Development and Mentoring Programs

Our programs are tailor made to meet the specific needs of organisations. We believe that people learn best when they are actively involved in their own learning. Our programs encourage participants to draw on their existing skills and knowledge and to use these as the basis for moving forward to acquire new skills and knowledge.
What people say about our programs:

"Christina made us all feel useful and that we had something to contribute."

"Zing was great -a comfortable atmosphere and a very good facilitator."

"Christina is a thoughtful and very communicative presenter. Not intimidating and very easy to participate with."

"Christina was a great facilitator. The course moved at a good pace and was most enjoyable."

Mentoring

Facilitated mentoring programs are increasingly popular as means of providing cost effective and targeted leadership development. Moreover, participants are encouraged to take charge of their own learning and to work on professional goals at their own pace. For many years People Matters has been providing successful mentoring programs for a variety of public and private sector organisations

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Finance and Business Management

People Matters has successfully implemented practical improvements to administration, human resource and accounting systems in businesses and not-for-profit organisations in the commercial, welfare and education sectors. As a result of these improvements, the people involved are enabled to understand budgeting and accounting matters and thus able to exercise more diligent and knowledgeable control of their areas of responsibility.

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